Information We Collect

When you work with SpotForceFlow, we collect different types of information depending on how you interact with our services. We're straightforward about what we gather and why we need it.

We don't collect personal information beyond what's necessary for providing our IT services. If you browse our website without contacting us, we only gather basic analytics data to understand how people use our site.

How We Use Your Information

Your information serves specific purposes related to delivering quality machine learning solutions and maintaining our business relationship with you.

We use your contact details to communicate about projects, send updates on development progress, and provide technical support. Project requirements help us design systems that meet your specific business needs.

We don't use your information for marketing campaigns or sell it to third parties. Everything we do with your data directly supports the services you've requested from us.

Information Sharing and Disclosure

SpotForceFlow operates as a focused IT service provider, and we're careful about when and how we share client information. Most of the time, your information stays within our team.

We may share limited information with trusted service providers who help us deliver our services—like cloud hosting providers for system deployment or specialized consultants for complex technical requirements. These partners are contractually required to protect your information and only use it for the specific services they provide to us.

We'll disclose information if required by Philippine law, court orders, or legal processes. We may also share information if necessary to protect our business interests or prevent fraud, but we'll notify you when legally possible.

If SpotForceFlow is involved in a merger or acquisition, client information may be transferred as part of that business transaction, but we'd ensure the new entity maintains similar privacy protections.

Data Security Measures

Protecting client information is essential for any IT service company, and we take this responsibility seriously through multiple layers of security.

While we implement strong security measures, no system is completely immune to security breaches. If a security incident affects your information, we'll notify you promptly and take immediate steps to address the situation and prevent similar incidents.

You can help protect your information by using strong passwords for any systems we develop for you and following the security best practices we recommend during project implementation.

Your Rights and Choices

As our client, you have several rights regarding how we handle your personal information. We want you to understand these rights and feel comfortable exercising them.

• Access Your Information You can request a copy of the personal information we have about you and your business.
• Correct Inaccurate Data If any information we have is incorrect or outdated, let us know and we'll update it promptly.
• Delete Your Information You can request that we delete your personal information, though we may need to retain some records for legal or business purposes.
• Limit Information Use You can ask us to restrict how we use your information for specific purposes beyond our core service delivery.
• Data Portability You can request your information in a structured format that you can use with other service providers.

To exercise any of these rights, contact us using the information provided below. We'll respond to your request within a reasonable timeframe and verify your identity before making any changes to protect your privacy.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet our business and legal obligations.

When we delete your information, we remove it from our active systems and archives. Some information may remain in backup systems for a limited time due to technical constraints, but it's not accessible for regular business use.

If you request deletion of your information, we'll honor that request while explaining any information we're required to retain for legal compliance or legitimate business purposes.

International Data Transfers

SpotForceFlow primarily operates within the Philippines, but some of our technical infrastructure and service providers may be located in other countries. When we transfer your information internationally, we ensure appropriate protections are in place.

We work with cloud service providers and software vendors that meet international security standards and provide adequate protection for personal information. These transfers are necessary to deliver modern IT services effectively.

If you have concerns about international data transfers for your specific project, we can discuss alternative approaches that keep your information within preferred geographic boundaries.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify existing clients directly and post the updated policy on our website.

Minor updates, like clarifying existing practices or updating contact information, may be made without individual notification. We encourage you to review this policy occasionally to stay informed about how we protect your information.

If you disagree with changes to our privacy policy, you can discuss your concerns with us or choose to discontinue our services after completing any ongoing projects.

This privacy policy is governed by Philippine data protection laws and our commitment to responsible information handling. By working with SpotForceFlow, you acknowledge that you've read and understood how we collect, use, and protect your personal information.